We have provided answers to some of the most frequently asked questions. If the question you have isn’t covered below, please contact your local office directly and a member of our team will be happy to assist you.Contact Us
The meter should have a Power Measurement sticker and a Power Measurement seal on it. If not, follow the link below and enter your meter number. We will instantly let you know whether your meter is supported.Check Now
You can purchase electricity in one of three ways:
You can purchase electricity, water and gas via our secure online payment portal using your credit or debit card.Buy Now
This service is available during office hours (Monday to Friday, 8am to 4pm). Simply contact our Head Office (044 873 0762) and you can purchase electricity over the telephone. Once you have paid via EFT and sent through proof of payment, we will issue your token number.
There are a number of websites where you can also purchase electricity using your credit or debit card.
Tokens can be purchased at any of the following outlets:
When you purchase electricity you will receive a slip, an SMS or an e-mail (depending on the method of purchase). This slip will include the meter number and a 20 digit token. Punch the 20 digit token number into the meter, followed by the enter button. Your meter will then recharge with the amount of kWh units as indicated on the slip.
You can either go back to the vendor and ask them to reissue the token. Alternatively, you can contact your nearest Power Measurement office and we will be able to assist you telephonically.
Yes, you can. The store will require the meter number, which is the 11 digit number found on the meter itself or on its display. Should you wish to replace a lost meter card, please contact your nearest Power Measurement office and we will assist you.
Please note that it is very important to ensure you purchase electricity on the correct meter number. The token issued is unique to the serial number of the meter and will not work on any other meter. The slip you receive will indicate the meter number. Ensure that this number corresponds with the number on your meter.
The meter number is the 11 digit number found on the meter itself, or on the display.
The tariff linked to the pre-payment meter differs depending on the area where you live. You can contact your nearest Power Measurement office and we will supply you with the applicable tariff. The tariffs for Eskom increase annually in April and for local municipalities in July.
Start by identifying if your meter display is on and, if it is, whether the display shows kWh. If the indicator on the meter shows 0, you need to purchase a token.
If the meter shows that there are units available, but the electricity is still off, check your distribution board to ensure all of the circuit breakers are switched on.
If the meter display is off, find out if your neighbours have power. If not, there may be an area power outage. If they do have power, contact the stand-by number for your area and a technician will assist.
Please contact your nearest Power Measurement office and a technician will come to investigate. If you do not report this and we identify a tamper during our routine audits, we will follow our tamper procedures and disconnect the electricity. Your assistance in this matter will be appreciated.
We have various solutions to address different requirements. Please contact the office in your area, and we will provide the information and pricing for the most suitable solution.